What is the ‘Role Model’ program?

The Role Model Talent Management program includes a comprehensive suite of services to help you recruit and develop high-performing employees.

At the heart of the program is a template of ‘Role Model’ competency and capability, based on evaluations of the current team or the most successful employees across other organizations in your industry. Each template is created from the results of work-related tests, questionnaires, and other assessment methods.

The same assessment program can be used to compare job candidates and current staff to Role Models, using a specific range of scores and qualities to highlight their strengths and needs. The template also includes targeted development resources and a list of specific behaviors that employees can practice to reach the same level of performance.

Most importantly, these qualities are based not on what we THINK is critical to success, but what has been proven through objective measures of top talent.

Role Models in Healthcare

For example, we developed a template for a large healthcare organization to understand what it takes to be successful as a Medical and Health Services Manager. Assessments of ‘Role Model’ leaders revealed a number of abilities and behaviours that were keys to success in this specific role, within this particular organization - all of which were verified through participant debriefs and discussion with managers and executives.


Verbal Communication

Speaking clearly, concisely, and directly. Tailoring your message to your audience, and ensuring others understand and agree.


Expressing care and compassion for staff, patients, and their families. Following-up. Encouraging people to come to you with problems, even if not related to work. Listening to them and empathizing.


Being visible and accessible, and fostering an “open door” policy. Interacting regularly with patients, families, staff and physicians. Attending events.

Improvement Orientation

Supporting change and innovation. Coming up with ideas to improve unit performance and efficiency, and patient care. At the same time, focusing on ideas that are practical and realistic. Practicing quality and process improvement.


Seeking out opportunities to collaborate with patients, families, staff, physicians, and other teams. Checking in with them regularly. Treating them like partners and trying to find solutions that meet everyone’s needs.

Work Ethic

Being persistent and working hard to get things done. Making sure you understand goals, and completing tasks to expectations. Finding ways to motivate yourself and persist through obstacles.


Staying calm and keeping your emotions in check, but taking problems seriously. Considering issues from an objective, balanced standpoint.

What services are included?

Standard Program

All assessment programs include a standard set of work-related assessments of ability, motivation and behaviour. There is no cost for the standard program, no matter how many employees or candidates take part. This also includes regular updates to the template as more participants are evaluated.

The process is as follows:

  • Evaluate the current team

  • Develop a Role Model Template

  • Assess candidates or current employees, against this template

  • Generate a competency-based report

A unique 360° feedback survey platform called ProDev360 is used to identify Role Models and explore their typical approach to managing people and problems. It is also offered to current employees in any developmental programs.

When available, a Master Role Model template for the target position will be provided, which summarizes results for high-performers across other organizations in your industry.

Supporting Services

Our business model was built on a range of optional supporting services, designed to help you get more value out of the assessments and ‘Role Model’ template. This includes:

All Programs

  • Participant Debrief

  • Client Debrief

Recruitment Programs

  • Candidate Sourcing

  • Career Review and Structured Interview

  • Reference Checking

Development Programs

  • Development Planning

  • Coaching

  • Training