Performance Evaluation

A Key Problem with 360° Feedback and Performance Evaluations

A Key Problem with 360° Feedback and Performance Evaluations

Traditional 360° feedback and performance evaluations often hurt more than help, despite our good intentions. There is an alternative - reframe the way you give and receive feedback, focusing on suggestions instead of criticism. It may seem like a simple and subtle difference, be it can have a powerful impact on our performance and engagement. 

Criticism: 

  • Focuses on the negative, and damages self esteem.

  • Feels painful and hurtful, and causes us to put up defenses.

  • Tends to be seen as ‘who we are’, and difficult to change (e.g., “I can’t handle conflict”).

Suggestions: 

  • Focus on the positive, and on our capability for change.

  • Feels helpful and beneficial, and causes us to listen.

  • Tends to be seen as ‘what we do’, and something we can improve (e.g., “Dealing with conflict right away would help me diffuse it more quickly and easily”).