Traditional 360° feedback and performance evaluations often hurt more than help, despite our good intentions. There is an alternative - reframe the way you give and receive feedback, focusing on suggestions instead of criticism. It may seem like a simple and subtle difference, be it can have a powerful impact on our performance and engagement.
Focuses on the negative, and damages self esteem.
Feels painful and hurtful, and causes us to put up defenses.
Tends to be seen as ‘who we are’, and difficult to change (e.g., “I can’t handle conflict”).
Focus on the positive, and on our capability for change.
Feels helpful and beneficial, and causes us to listen.
Tends to be seen as ‘what we do’, and something we can improve (e.g., “Dealing with conflict right away would help me diffuse it more quickly and easily”).